Need To Talk To Spouse

The Script Certification 

Scenario 1
Customer – “I need to talk to my wife...”
Sales Rep – “Forsure, is she the one who makes those types of decisions?” or “Forsure, she takes care of stuff like this?”
Customer – “Well, no I just want to talk with her.”
Sales Rep – Gotcha, yeah I’m here to kill bugs not marriages. I know in this area most of your Neighborhood have started to notice just an increase with the (Bug) starting to pop up in this mulch...(Move to Creating the Need in Sale Cycle)

Scenario 2
Customer – “I need to talk to my wife...”
Sales Rep – “Forsure, is she the one who makes those types of decisions?”
Customer – “Yes she is.”
Sales Rep – “No problem, do you mind grabbing her really quick, I just wanted to explain what we are doing?”
Customer – “Yep just one second...”
Sales Rep – (You will need to give the spouse the full pitch)

Scenario 3
Customer – “I need to talk to my wife...”
Sales Rep – “Forsure, is she the one who makes those types of decisions?”
Customer – “Yes she is.”
Sales Rep – “No problem, do you mind grabbing her really quick, I just wanted to explain what we are doing?”
Customer – “She actually is not home”
Sales Rep – “Okay no problem, I’ve had a couple other neighbors in the same boat, they just gave their spouse a call really
quick since I can do it so dang cheap. So go ahead and give her a call and if she has any questions I’d be
happy to talk with her.”
Customer – “Ok, give me one sec...”
Sales Rep – (You will need to pitch her over the phone)

Scenario 4
Customer – “I need to talk to my wife...”
Sales Rep – “Forsure, is she the one who makes those types of decisions?”
Customer – “Yes she is.”
Sales Rep – “No problem, do you mind grabbing her really quick, I just wanted to explain what we are doing?”
Customer – “She actually is not home”
Sales Rep – “Okay no problem, I’ve had a couple other neighbors in the same boat, they just gave their spouse a call really
quick since I can do it so dang cheap. So go ahead and give her a call and if she has any questions I’d be
happy to talk with her.”
Customer – “She is in a meeting so I can’t call.”
Sales Rep – Gotcha, yeah I’m here to kill bugs not marriages. I know in this area most of your Neighborhood have started to notice just an increase with the (Bug) starting to pop up in this mulch...(Move to Creating the Need in Sale Cycle)
If It Comes Up After Moving Through the Sales Cycle
Customer- I just can't decide this without talking it over with my wife.
Sales Rep – “Forsure have you guys ever talked about getting your home treated?”
Customer- Yeah we have, Just haven't made the decisions yet”
Sales Rep- (Set Up The Go Back)

Customer – “She will be back around 6pm.”
Sales Rep – “Ok, I will stop by then, and who should I ask for?”
Customer – “Her name is, Lindsay Lohan”